Warranty
The warranty only applies to fabrication defects or improper design and quality of
product. The defect must be noticeably present on at least 20% of the finished products
to be considered a defect and therefore covered by the warranty.
There are several natural features that are not covered by the warranty which include:
- 1. Product discoloration caused by sun, moisture or fungus.
- 2. Rust or corrosion on galvanized steel wire on or around the product
- 3. Defects in the items arose as a result of normal wear and tear.
- 4. Vertical cracks, because they do not affect the bamboo products structural
integrity.
Any form of warranty shall cease to exist if the product has been misused or carelessly
used.